Job

Who We Are

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.  

How We Work

As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Position Overview

Are you looking for your next BIG career move? You are a great fit for this role if you are a stand up individual, ready to put our customers first and provide top notch support on a passionate team. 

This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent here at Verra Mobility. Our program is built in layers for your career growth, we want you to own it!

What you'll do

The successful individual will provide information and services to rental car customers for any tolls or violations incurred during their rental. The qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges and operate with a “can-do” attitude in a team environment. The responsibilities for this position include, but are not limited to the following:

• Provides customers with a one-stop resolution and education on products and services:
• Providing account information and/or status
• Solving product or service-related problems
• Processing payments
• Displays positive, professional and empathetic customer-focused approach
• Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
• Develops and maintains product, process and technical knowledge related to services
• Exhibits effective communication skills tailored to the audience
• Is able to document customer interactions in a clear and concise manner

What we're looking for

• High School Diploma or GED equivalent
• 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
• Proficiency with Windows based applications, including Office and Outlook
• Minimum of 30 words per minute typing skills
• Strong interpersonal skills and ability to interact with varying personalities
• Bi-lingual (Spanish) is a plus
• Must demonstrate reliability and dependability, including schedule adherence and attendance
• Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday
• Bi-lingual is a plus!

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position as a Customer Onboarding Specialist.

Customer Onboarding Specialists is the first point of contact for prospective and returning SquadLocker customers interested in using our platform for their uniform, team gear, and spirit-wear needs. Utilizing chat and email functionality, you'll simultaneously address multiple conversations, providing highly customized solutions to users and seeing qualified chats through to launch. Additionally, you'll partner with Customer Experience and Sales team members to manage escalated opportunities and concerns, ensuring customers are routed to the right person on the Squad. Throughout our customer's onboarding, you will set the tone for our award-winning support and services that contribute to our exceptional customer ratings.

           Key Responsibilities:

• Respond promptly to incoming chats and emails addressing customers' questions and offering highly tailored SquadLocker solutions
• Multitask, manage and prioritize multiple customers simultaneously in a fast-paced environment
• Provide support to the customers as they learn to use SquadLocker's platform
• Lead the onboarding process for new customers, ensuring a seamless journey in creation of SquadLocker online stores; Identify ways to make users successful using the SquadLocker platform
• Initiate, upload and customize store builds and items per their request to optimize store activations
• Activate partner accounts by educating and delivering consultative support to requesters
• Using Photoshop and Illustrator, perform on-the-fly logo edits via email or chat; communicate with the internal design services team for more complicated requests
• Ask proper qualifying questions to store administrators to determine account potential; Transfer and escalate to appropriate teams based on conversation outcomes
• Become a subject matter expert of the SquadLocker store building platform and the onboarding process for the SquadLocker Platform
• Maintain accurate records of customer interactions and onboarding progress using Hubspot
• Other duties as assigned
  
  We Offer:
• Competitive compensation linked to USD rate;
• Medical insurance after the trial period
  
• English classes;
• Schedule Mon - Fri 16 pm - 1 am Kyiv time
• Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

As a Customer Success Manager (CSM), you will embed yourself with assigned customers to provide understanding, relationships, support, and solutions resulting in Analyst1 being an essential part of how customers execute their security mission. Additionally, you will be our company’s expert in our platform, advising & leading many operational user communities to achieve each group's unique goals

You will spend your days working closely with customers to ensure they are effectively using Analyst1 to proactively defend their environment, specifically adopting strategies and workflows to improve defensive capabilities and efficiencies. 

• Gain a complete understanding of Analyst1’s role in ideal and current customer operations. 
• Work with customers to ensure they are leveraging the product and achieving success.  
• Deriving and disseminating best practices that help drive customer adoption of Analyst1.  
• Take responsibility for a customer’s adoption, renewal, and expansion of software’s use and licenses sold.  
• Understand the daily workings of small to large cyber teams (and the organizational complexities of many teams using Analyst1 together).  
• Provide strategies for adoption and training of end users to ensure retention.  
• Develop support documentation, including training and user guides.  
• Provide product feedback to product team based on customer experiences. 
• Lead cadences, quarterly baseline reviews, and other customer facing adoption and health evaluation events.  

• Experience with cyber intelligence, cyber automation, or cyber defense roles & industry.  
• Strong technical background and ability to speak to engineers and end users as a former “person in the chair” in one or more cyber analyst rules, such as CTI, SOC, Threat Hu, VM, or others.  
• Strong troubleshooting, presentation, and consultative skills.  
• Comfortable speaking technically with analysts and strategically with senior executives.  
• Strong verbal and written communication skills, including communicating directly with clients.  
• BA/BS or equivalent combination of education and experience. 

• Experience producing or using cyber threat intelligence. 
• Experience working with ITSM/ticketing solutions.  
• Experience supporting SOC operations.  
• Experience working with and/or configuring SIEM/Log Manager tools (e.g. Splunk, ELK, Exabeam, Devo).  
• Experience authoring signatures (aka rules/alerts) to aid in malicious activity detection (including but not limited to SNORT, YARA, SURICATA).
• Experience illustrating malicious activity trends based on triaged/vetted malicious network activity.  
• Background as government civilian or contractor.  
• Current or past DHS suitability or DoD clearance or are eligible for Security Clearance. 

The US base salary range for this full-time position is $125k - $150k + Commission (on target earnings based on customer ARR retained).  

Analyst1 salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, location and relevant education or training. 

This position does not provide sponsorship. 

The Role

CodeSignal is seeking a Customer Success Manager, Large Enterprise who is passionate about empowering and enabling SaaS clients. Part product expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal's competitive edge often comes from our ability to help clients thrive, so Customer Success Managers are crucial to the success of our product.

Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

Day-to-Day 

• Manage a portfolio of CodeSignal’s fastest-growing clients to drive mutual success and growth 
• Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of CodeSignal's product suite, industry expertise, and business acumen
• Understand and articulate business value and outcomes by aligning usage and adoption of CodeSignal to strategic business goals of customers
• Proactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycle
• Act as an expert resource in CodeSignal’s product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
• Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
• Assist customers in identifying and addressing unique use cases
• Proactively spot and address potential issues
• Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
• Conduct helpful and informative client-facing meetings (e.g. trainings, business reviews)

Basic Qualifications

• 5+ years of experience in a customer success role at a B2B SaaS company
• Experience working across multiple business units in large enterprise accounts
• A customer-first attitude and ability to build long lasting relationships with customers
• Success spearheading end-to-end projects, including:
• Content consultation
• Implementation & roll-out consultation
• Ability to independently troubleshoot most client issues
• A collaborative, helpful, and empathetic team-working style
• Strong relationship-building skills 
• Excellent written and verbal communication skills

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

The Revenue Core team is responsible for all centralized functions within the revenue team, including marketing, operations, implementation planning, conversions and payroll integrations. As Fast Track Connections Specialist, you will be responsible for overseeing the client’s first 401(k) contribution. You’re the right fit for this role if you are passionate about customers, have grit, thrive on problem-solving, and default to action. And finally, as we go 24,791 mph, you should be comfortable with change.

What you get to do every day

• Communicate with our customers to identify their needs and help them establish their 401(k) plans
• Educate, guide, and inform our newly signed customers about the choices they have to help their employees save for retirement.
• Work cross-functionally within our organization (specifically with sales and account management) to make sure customer needs are met
• Drive processes forward, managing internal and external stakeholders to keep our customers engaged, happy, and on-track
• Identify potential areas for process improvement to help the team scale
• Be the main point of contact for clients, responsible for helping them establish technical integrations with 100+ payroll providers
• Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness 
• Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner
• Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management 
• Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business 
• Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions 
• Independently guide clients through data analysis and assist with their data transmission efforts 
• Communicate professionally to both internal and external clients while focusing on needs-driven solutions 
• Identify areas for process improvement and assist in leading projects which may broadly impact our business

What you will accomplish

• 3+ years in a role that demonstrates troubleshooting and problem-solving skills
• At least 1 year of customer service experience and strong verbal and written communication skills
• A strong work ethic and proven ability to work independently and manage a project plan
• A passion for process improvement and a demonstrated ability to lead change effectively
• Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry
• A  desire for learning new programs, systems, and expanding your knowledge about the retirement industry and our product
• A strong focus on quality
• Strong PC skills, including experience working with G-Suite products
• Ability to easily adapt to various client systems and user interfaces and troubleshoot software issues as they arise

What you bring to the role

• 3+ years of customer onboarding experience in a SaaS environment
• A “people person” who truly enjoys interacting with clients and can communicate difficult concepts fluidly
• Energy and passion- the concept of onboarding 40-50+ customers a month excites you - velocity is everything!
• A strong work ethic, proactively following up with our customers and keeping them on track
• Excellent organizational skills, are able juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
• Bachelor’s degree or equivalent experience

Where you will work

• Remote
• The team is looking for candidates in Pacific Standard, Mountain or Central time zones

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance 
• Fundamental optimism 

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $68,000 - $70,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. Depending on the position, additional compensation components such as bonus, commission, and equity may be offered. All of our employees are offered a robust suite of physical, financial and mental wellness benefits.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
  

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures

Are you passionate about making a difference for those in urgent need? As a Crisis Helpline Responder, you’ll provide immediate support and guidance to individuals in crisis, offering compassionate listening, crisis intervention, and critical referral services to help callers navigate their most challenging moments.

In this role, you’ll work closely with a dedicated team of mental health professionals, ensuring the safety and well-being of callers by connecting them with the appropriate resources and support systems.

This flexible, remote part-time role allows you to work from anywhere. While we prefer local candidates fluent in the local language, we welcome all qualified applicants aligned with our mission.

Why This Role Matters

Your role is essential in providing a lifeline to individuals experiencing distress, including those affected by suicide, self-harm, or mental health crises. You’ll be trained in evidence-based techniques to deliver immediate relief and guide callers to the appropriate resources, making a tangible impact in people’s lives.

Responsibilities

• Respond to crisis hotline calls, supporting those impacted by suicide, self-harm, and suicidal thoughts, as well as concerned family members or friends
• Deliver professional, evidence-based crisis counseling and emotional support, using de-escalation and crisis intervention techniques
• Assess caller needs and, when necessary, arrange emergency services or referrals to appropriate resources, including face-to-face crisis intervention, advocacy services, therapy, or group support
• Maintain accurate and detailed call records, capturing key issues and referrals
• Adhere to Data Protection Acts (1988, 2003, & 2018 GDPR) for caller confidentiality
• Assist in developing crisis management plans tailored to each caller’s needs
• Make quick, informed decisions during calls, prioritizing safety and support
• Ensure smooth, thorough handover to the next shift, maintaining continuity for caller support
• Dedicate each shift solely to Intellect’s crisis support responsibilities, conducting risk assessments as needed for high-risk cases

Requirements

• 1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settings
• Fluent communication skills in your native language; proficiency in additional languages is a plus
• Experience managing high-risk situations, including those at risk of suicide or in acute crisis
• Resilience and emotional composure under pressure, with the ability to recover from challenging interactions, ability to bounce back from stressful interactions and high-risk case

Preferred Qualifications

• Background in mental health or emergency services
• Completed training in Crisis Intervention or Suicide Prevention
• Proficiency in multiple languages

🤔 Who Are We?

Intellect is a modern-day mental health company with a mission to make mental healthcare & wellbeing support accessible for everyone.

Today, Intellect is the largest and fastest growing mental health tech company in Asia, and serves over 2 million members and leading organizations globally through our mental health platform. Intellect was also selected as one of Google’s Best Apps of 2020.

Intellect is backed by leading investors including Insignia Ventures Partners, Y Combinator, XA Network, and an extensive list of family offices, big tech executives & renowned angel investors.

💪 Our Mission

Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free.

💡 Highlights

• Join an exponentially growing startup with a team of 90+ people from 15+ different countries
• Help build a product that has over 3 million users and 100,000 positive reviews
• Redefine the mental health space in Asia and help people feel better about themselves
• Backed by top investors including Insignia Ventures Partners, Y Combinator, XA Network
• As featured on Techcrunch, Tech in Asia, Vogue, Elle, Yahoo, and many more

As a Customer Success Manager at Nightfall, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value & seeing success with the Nightfall platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup.

Pacific Time Zone requirement: You must be based in the Pacific Time Zone (PT) to align with our needs.

• Manage customer success and ensure customers realize the full value of the Nightfall platform
• Develop and deliver a roadmap to success, advising customers to reach business goals
• Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness
• Collaborate cross-functionally to drive expansion revenue and manage renewals
• Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall’s footprint and depth of engagement
• Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
• Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security

• 5+ years of consulting, account management, customer success, or sales experience, working with enterprise customers in SaaS startup settings
• You have a proven track record of managing enterprise clients supporting enterprise clients
• You prioritize customer experience with a focus on customer happiness and retention
• You drive to understand customers’ business goals, anticipate future needs, and identify solutions
• You are a team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales
• You have proven capacity to develop relationships and optimize enterprise customer accounts
• You have strong business acumen and an interest in machine learning & information security
• You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
• You’re resourceful - you may not have all the answers, but you know how to find them

At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.

As a Customer Success Manager, you will partner with our customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs. This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion. You will act as the “face” of Timescale to our customers, with your days spent uncovering new ways to help them do amazing things with technology and continue on their time-series journey.

This is an exciting opportunity to join a fast-growing startup and make a big difference in our customers' success now and in the future.

What you will be responsible for in this role

• Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals

• Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health

• Uncovering opportunities for deeper engagement expansion opportunities

• Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references)

• Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)

• Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements 

• Work with accounts of all sizes, from our largest customers to up-and-coming startups

You could be a great fit if:

• 3-5 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company

• Experience working with developers tools or technical products is a must 

• Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback

• Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals

• You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback.

• Experience using Salesforce, Outreach, and HubSpot is preferred.

You might not be a great fit if:

• You have not worked with a technical product

• You aren't comfortable with a fast-paced, dynamic environment where priorities can shift quickly. 

• You're not a self-starter who thrives on taking initiative and ownership. 

• You prefer to work independently and aren't a team player. 

Our Commitment:

• We will respond to all applicants

• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience.

• All active candidates will be informed of what is happening next in the process.
  

About Timescale🐯

Timescale is the creator of TimescaleDB and PGVectorscale, trusted by tens of thousands of organizations for their mission-critical time-series applications. We're committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change.

By analyzing data across time (“time-series data”), developers gain insights into what’s happening, how it’s changing, and why. With a global, fully remote workforce, Timescale is supported by top investors, including Tiger Global, Benchmark Capital, NEA, Redpoint Ventures, Icon Ventures, and Two Sigma Ventures.

Enjoy debating the crunch-factor of different chicken nuggets 🍗, sweating it out during lunch 💦, talking about your kids, whether they be actual children 👶🏽, potted plants 🌱, or four-legged creatures 🐾? You’ll fit right in at Timescale!

Our Tech stack: 

We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful): Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management.

To learn more, visit www.timescale.com or follow us on Twitter @TimescaleDB.

What we’re offering

Benefits may differ from country to country.

• Flexible PTO and family leave

• Fridays off in August 😎

• Full remote work from almost anywhere

• Stock options

• Monthly WiFi stipend

• Professional development and educational benefits 📚

• Premium insurance options for you and your family (US employees)

About the Role

At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts,including structuring contract terms and pricing that drive business objectives. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. Additionally, you will proactively build and grow relationships with senior staff and executive contacts of these strategic customers. The customer satisfaction you foster will help you retain our customers.

Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical, Dental, and Vision for employee
• 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
• 401K match
• Remote 
• 12 paid company holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure (PTO varies by position)
• Paid parental and adoption leave
• Compensation Range: OTE $97,800-$108,669

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The following cities are approved as remote work locations for this position: Austin, Dallas and Houston, TX. All other locations are not in consideration for this role at this time

What You'll Do

• Revenue Retention: You will have targets and goals that ensure our customers stay customers.
• Adoption Target: We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.
• Upsell: We are building the most powerful engagement platform in the market. You will be responsible to sell additional products and features.
• High Sales Activities: You will have the opportunity to work with a significant number of key customers, with at times complex needs, and with that comes a responsibility to make a large volume of calls and emails.
• Pushpay Product Training and Assistance: You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.
• Travel: When travel restrictions are lifted, you will lead business review presentations on-site with customers to build relationships, value propositions, and work towards a predetermined outcome of success.
• Relational competence: The ability to grow relationships and engagement with senior and C-level executives with our most strategic customers.
• Manage the full-cycle renewal process from prospect to close: Complete Discovery Calls with Decision Makers, Negotiate and Close deals.
• Other related duties as assigned.

What You'll Bring

• Bachelor’s Degree or additional equivalent years of experience.
• You have at least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process.
• You’ve used and have working knowledge of Salesforce.com or a similar CRM system.
• Previous experience working with Not-for-Profit, Education, or Faith verticals and/or background in software preferred.
• Proven track record with quota/ target attainment.
• Ability to build relationships with large account sets.
• Managed large, strategic accounts in prior roles.
• Ability to build relationships with key executives, senior management and decision makers both internally and with your customers.
• Excellent Communicator: Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.
• Problem Solver: You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”.
• Multi-Tasking: The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work.
• Business Minded: You love learning technology, and have impeccable business acumen.
• Detail Oriented: You handle details accurately and in a timely manner. You can effectively manage opportunities, customer interactions, and key projects check points with attention to accuracy and detail.
• People Person: You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues. Your customer service and communication skills are top-notch, both over the phone and in email. You see no problem with building relationships with all types of people at all levels within an organization.
• Performer: You love to set goals and see those goals through to success. You want to achieve your metrics monthly, quarterly, and annually. You don’t settle for the status quo. You love to “over” perform and can show your successes.
• Naturally Curious: You love to learn about why and how things work. Your favorite question as a child was “Why?”. You like to spend time understanding your customer’s needs in detail, and how you can help. You look for ways to be better every day.
• Fun and Fast Paced: You like the startup world. You enjoy fast-paced roles, with lots to do. You are ok with change and ambiguity as we grow. You want to work with other fun people, who enjoy learning and helping each other. You know that great teams are made of great people.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good. In the 2021 financial year we were honored to process US $6.9 billion in charitable giving. We’re growing fast, including an exciting acquisition in 2021, and we need driven talent. Join Pushpay and grow with us!

**Applications will be taken on an ongoing basis

#LI-TS1 #LI-Hybrid #LI-Remote

Customer Success Engineer 

The Customer Success Team

The Customer Success team at Brightidea helps customers solve real problems to ensure “The Best Idea Wins.”  The team is comprised of Customer Success Managers, Customer Support and Sales Operations - all working together to help our customers succeed with  Brightidea and create world-class, innovation-enabled experiences.

About the Role:

The Customer Success Engineer is the technical expert during the post sales customer journey. Candidates will work closely with the Customer Success Managers to understand customers needs and articulate the unique value of the proposed solution. Candidates will be natural customer problem solvers and be the voice of reason during the customer interactions.

The Customer Success Engineer aims to be our customers trusted advisor to ensure long-term success and deliver solutions that our customers can count on.

The Customer Success Engineer also has a voice with the product team to help prioritize features based on input from customers, competitors, and partners

Key responsibilities include, but not limited to:

• Provide post-sales support to the Customer Success team, Support team and  customers.
• Create and manage tailored proof of concepts to transfer ownership to customers.
• Create and deliver powerful situational product demonstrations validating how product solves specific customer problems and demonstrating uniqueness of value proposition.
• Operate as a subject matter expert in innovation management space and technology.
• Develop and deliver responses to customer inquiries, including RFPs, RFIs, InfoSec questionnaires and initial solution discussions.
• Seamlessly onboard new customers and expand existing clients at scale.
• Enable Customer Success team with training programs and tools.
• Build and maintain demonstration environments.
• Create and update product demonstration scripts.
• Assist product development in testing new products.
• Successfully match customer pain and functional requirements to proposed solutions.
• Effectively document and communicate customer needs to the Product team for future product enhancements.
• Collect and document competitive intelligence.
• Take on Strategic projects that align with Customer Success and Brightidea objectives

What you need to succeed:

• Deep connection with the mission
• Solid technical background with understanding and/or hands-on experience in web technologies (skilled in CSS, HTML, JavaScript, RESTful API, SAML 2.0 SSO).
• 2+ years relevant experience in SaaS, B2B in a Sales Engineering position, or related role with proven skills.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Ability to creatively explain and present complex concepts in an easy to understand manner to both business and technical minded individuals.
• Analytical and able to eliminate sales obstacles through creative and adaptive approaches.
• Willingness to travel.
• CSAT or NPS experience a plus
• BA/BS degree or equivalent.

Background

Helping large companies innovate isn’t easy, but it is vital. Vital to creating new jobs. Vital to igniting growth. Vital to ensuring a safe, healthy and prosperous future of billions around the globe. 

But, Innovation at large companies is a mess. Employees often have lots of ideas to improve the business, but with no formal process, their ideas go unheard and they eventually give up trying to make a difference. Corporate innovation teams are expected to support a growing list of activities but have historically lacked strong tools designed for the job. Executives, despite having millions to invest, live in fear of disruption, and still have no idea where their “next big idea” will come from, or if it will come at all.

Our Company & Culture

We’re a tight-knit, entrepreneurial minded, team of self-starters who show up every day with a singular mission: to transform the way the world innovates. Our primary focus this year is to continue to add exceptionally talented and motivated individuals to the Brightidea team. We are: ambitious, bold, highly-collaborative, focused and we aim to win. We take a humble approach to changing the way corporate R&D teams run innovation challenges.

Anyone joining our company will have the opportunity to shape the culture and be an integral part of setting it up for long term success. If you can identify with being humble, T-shaped, and relentlessly resourceful than this could be the perfect team for you to add your contributions to and shine in.

We pursue excellence in every aspect of our work and don’t just have a passion for innovation but have tangible experiences that have proven that innovation is deeply rooted in our personal and professional DNA. We’re pioneers in our space seeking to amplify humanity’s capacity to innovate. We don’t think that as a whole we’re innovating as much as we could or should be and have set up a belief system to guide us through the next wave of innovating within the innovation management space.

Brightidea believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.

Sutherland is seeking an attentive and goal-oriented person to join us as Application Support Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

We are seeking a talented and dedicated Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service.

• Provide first line of support for healthcare Applications reported by users.
• Diagnose and resolve technical problems via phone and email.
• Log and track all support requests using a ticketing system to ensure timely follow-up and resolutions.
• Write and execute SQL queries to analyze system logs, database tables, and other data sources.
• Use SQL to identify trends, anomalies, and potential root causes.
• Optimize SQL queries for performance and efficiency.
• Document all support activities and resolutions in the ticketing system as part of process and for future reference.
• Update the knowledge base with new solutions, tips and best practices
• Collaborate with other teams- PM (Practice Management), EHR(Electronic Health records), Patient Portal, HL7 Interfaces, API’s, Mobile etc. to resolve dependent issues.
• Participate in team meetings to discuss issues, process improvement and product updates.
• Maintain a high level of professionalism and interaction with the Direct and end customers.
• Strive to deliver exceptional customer service and support to enhance user satisfaction.
• Ensure compliance with organization polices, including data protection and security standards (PHI, HIPAA, etc.)

Additional requirements:

• • Must be willing to work in the night shift (US EST time)
  • Owing to the nature of the work (Support environment), the role requires after hours work and / or weekend work, all work will be compensated in the form of time off or pay

If you are a passionate and dedicated individual with a strong technical background, we encourage you to apply.

To succeed in this position, education & skills required:

• Academic: Bachelor / Master’s Degree in Computing / IT required
• 0 to 2 years of relevant work experience
• US Healthcare/ Technical support experience preferred
• Strong technical skills, including knowledge of operating systems, databases, and networking.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.
• Knowledge of ITIL best practices is a plus.

All your information will be kept confidential according to EEO guidelines.

US shift timing.

• Manage and resolve escalated queries from business customers via phone, chat, and email.
• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
• Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
• Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

• 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
• Proven experience managing escalations and maintaining strong relationships with business customers.
• Experience working towards High CSAT (>90%) and QA scores in B2B environments.
• Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
• Familiarity with SLA management and complex customer issue resolution.

• Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
• Work remotely with a diverse team from around the world.
• Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset.
• Quiet, distraction-free working environment.
• Stable power and internet connectivity.